Data Protection Policy for Stegback

Effective Date: 20th 20th September 2024
Last Updated: 20th September 2024

At Stegback, we take your privacy and the protection of your personal data seriously. This Data Protection Policy outlines how we collect, process, and use your personal data when you use our software and services. We are committed to safeguarding the privacy of our users and complying with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and, where applicable, the California Consumer Privacy Act (CCPA).

1. Data Controller

The data controller responsible for the collection and use of your personal data in connection with Stegback is:

  • Company Name : Stebback
  • Address:Stegback Limited, Office 4, 10F Kwan Chart Tower, 6 Tonnochy Road, Wan Chai, Hong Kong.
  • Email: support@stegback.com
2. Data We Collect

We collect personal data that you provide directly to us when you use Stegback, as well as data that is automatically collected during your interaction with our software. This includes:

  • Personal Data You Provide:
    • Name
    • Email Address
    • Billing information (e.g., credit card details, billing address)
    • Login credentials (e.g., username and password)
    • Any other information you choose to provide when contacting support
  • Automatically Collected Data:
    • IP address
    • Device information (e.g., browser type, operating system)
    • Usage data (e.g., pages visited, actions taken within the software)
    • Cookies and similar tracking technologies
3. Purpose of Data Processing

We process your personal data for the following purposes:

  • Provision of Services Content: provision_of_services_content
  • Customer Support: To respond to inquiries, troubleshoot issues, and provide customer support.
  • Billing and Payments: To process payments, manage subscriptions, and handle invoices.
  • Improvement of Services: To analyze usage data and improve the functionality, security, and performance of Stegback.
  • Marketing and Communication: To send you updates, promotional offers, and other communications (only with your explicit consent).
  • Legal Compliance: To comply with legal obligations, such as tax and regulatory requirements.
4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: We process your data to fulfill our contractual obligations when you register and use Stegback..
  • Legitimate Interests: We may process your data for purposes of improving our services, ensuring security, and sending customer support communications.
  • Consent: In cases where we rely on your consent (e.g., for marketing communications), you may withdraw your consent at any time.
  • Legal Obligations: We process your data to comply with applicable legal obligations.
5. Data Sharing

We do not sell your personal data. However, we may share your data with third parties in the following cases:

  • Service Providers: We may share your data with third-party service providers who assist us in operating Stegback (e.g., payment processors, hosting providers, analytics providers). These service providers are bound by confidentiality agreements and may only use your data as directed by us.
  • Legal Compliance: We may share your data if required by law or to protect our legal rights (e.g., in response to a court order or law enforcement request).
  • Business Transfers In the event of a merger, acquisition, or sale of Stegback’s assets, your data may be transferred to the new owner, subject to the same privacy protections.
6. Data Retention

We retain your personal data for as long as necessary to provide our services or fulfill the purposes outlined in this policy. We may retain your data longer if required by law or to resolve disputes, enforce our agreements, or protect our legal rights.

  • Account Data Retained for the duration of your subscription and deleted within [X days] after account cancellation.
  • Billing Data Retained for [X years] for legal and tax purposes.
7. Your Rights

As a user, you have certain rights regarding your personal data:

  • Right of Access You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification You have the right to request corrections to any inaccurate or incomplete personal data.
  • Right to Erasure You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes it was collected).
  • Right to Restriction of Processing You have the right to request that we restrict the processing of your data under certain conditions.
  • Right to Data Portability You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another controller.
  • Right to Object You have the right to object to the processing of your data, particularly for direct marketing purposes.
  • Right to Withdraw Consent If you have provided consent for certain data processing activities, you can withdraw this consent at any time.

To exercise any of these rights, please contact us at [Insert Contact Email].

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. This includes encryption, access controls, and regular security audits. However, no system can be 100% secure, and we cannot guarantee the absolute security of your data.

9. International Data Transfers

If your personal data is transferred outside the European Economic Area (EEA), we ensure that such transfers are subject to appropriate safeguards in accordance with applicable data protection laws, such as the use of standard contractual clauses or an adequacy decision by the European Commission.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and services. For more information on our use of cookies, please see our Cookie Policy.

11. Changes to This Policy

We may update this Data Protection Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or contacting you directly.

12. Contact Information

If you have any questions or concerns about this Data Protection Policy or how we handle your personal data, please contact us at:

  • Email support@stegback.com
  • Address: Stegback Limited, Office 4, 10F Kwan Chart Tower, 6 Tonnochy Road, Wan Chai, Hong Kong.